How to start playing on the site?

In order to start playing for real money, you need to register on the site and make a deposit. Demo Slots mode is available to all users, including unregistered ones.

How to register on the site?
  1. Click the "Sign up" button at the top of the site page. Register using e-mail.
  2. Enter your e-mail, create a password for your account and select a currency.
  3. Confirm your consent to receive information about personal bonuses and promotions.
  4. Check the box that you are 18 years of age and you accept the Terms and Conditions of the website.
  5. Click the "Sign up" button.
  6. Open the letter sent to the specified e-mail during registration.
  7. Complete the registration by clicking on the link in the email.


What should I do if my personal data was entered incorrectly during registration?

Upload a photo of a passport spread to your personal account, as well as a selfie with a passport. Next, contact the technical support chat so that an employee will contact you to confirm your identity. After that, the data in your profile will be adjusted.

I did not receive an account verification email. What to do?
  • Make sure the email does not end up in the Spam folder.
  • Check if there was a mistake in the e-mail address provided during registration.
  • Contact Support.
I forgot my password, what should I do?

To recover your password, you need to open the authorization form and click on the "I forgot my password" link. Next, you will need to enter your e-mail and click on the "Reset password" button. After that, follow the instructions that will be sent to you by e-mail.

Can I change currency after registration?

Yes, you can. Any currency supported by our casino is available to you. To do this, in your personal account, select one of the currencies in which you want to make a deposit. Please note that you can order a payout only in the currency of a particular wallet.

Can I play with an account of my friend?

The account can only be used by its owner. Providing access to the account to third parties, including minors, is strictly prohibited.

Can I register more than one account?

No, this is strictly prohibited. Creating multiple accounts by the same person may result in account termination and suspension of all payouts. See the Terms of Use section for more information.

How well is my personal data protected?

Loft.Casino uses SSL and other state-of-the-art methods to protect personal data and ensure the financial security of its players. Therefore, when making payments by bank cards, you are completely safe. We use your personal data only to provide you with services, without transferring them to third parties. Read more here - Privacy Policy.


How to make a deposit?

We have provided many options for making a deposit - payment cards, electronic wallets and many others. Click on the Deposit button at the top of the page to proceed to make a deposit. You can get more information about deposits by clicking on the Payment Methods link.

How will I see the deposit on my account?

Immediately after the funds are spent, they will be displayed in the Balance section of your account.

How can I withdraw my winnings from my account?

Money can be withdrawn to a bank card, electronic wallets. Just click on Withdraw in your account and follow the instructions. Important: You are not required to withdraw money after each game, they can wait for you until the next game sessions. You can read more about the rules for withdrawing money at the link Terms and Conditions.


What is a bonus?

Bonuses are additional funds that are added to your account after meeting certain requirements (such as a first deposit bonus) or as part of promotions. Bonus funds cannot be withdrawn from the account until certain wagering requirements are met. For more information, see the Bonus Terms section in our Terms and Conditions of Use.

What bonuses are offered on the site?
  • Bonus for registration
  • Weekly reload deposit bonuses
  • Birthday bonus
  • Weekly cashback
  • No deposit bonuses with promo code
What does it mean to "wagering of the bonus" and how to do it?

The wagering of the bonus occurs during the game in the games allowed by the terms of the bonus. When wagering, your bets are summed up until the value of this amount reaches the desired value. Usually this is the amount of the bonus multiplied by the amount of the wager. Example: if the bonus amount is C$100 and the wager is 30, then to complete the wagering you will need to bet on: C$100 × 30 = C$3,000.

Where can the bonus be wagered?

You can wager the bonus in all slots, except those marked as Real money and Jackpot. In table games (roulette, baccarat, blackjack, poker and craps) and live casino, only 10% of the bet amount is counted towards wagering.


Do I need to confirm participation in the tournament?

Yes. To participate in the tournament, you must click the "Confirm Participation" button. After what the button display will change to "You are participating".

What are points (LP, Loft Points) and why are they needed?

Loft Points are reward points. They are accrued when making bets and affect the progress of the game status.

How to get points?

Bet in slot games and get 1 LP for every C$30 (total bet). When playing with bonus money, Loft Points are not awarded.

How can I be sure that everything is fair in games?

The site operates under an international license and contains only original game content provided by game developers.

Sometimes games freeze or even crash. What is the reason?

Such troubles usually occur due to the Internet connection. During the game, a good Internet speed is important, so it's best to disable other applications that also use traffic if possible.


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